Cxaffiliate FAQ — All your questions answered, right here

No. Under cxaffiliate's rules, each person is permitted to hold only one account. If multiple accounts are detected, all accounts may be closed and any balance may be forfeited. A single account gives you access to all games and benefits.

Basic verification is completed at registration via mobile OTP. For large withdrawals or security purposes, KYC verification may be required — you'll need to submit a photo of your national ID or passport. This is purely for your protection.

Yes, you can update your email, mobile number, and password from your account settings. To change your name or date of birth, you will need to contact support, and identity verification may be required.

cxaffiliate supports deposits via mobile banking, internet banking, and direct bank transfer. The full list of supported methods is available in the Wallet section after logging in.

Deposits via mobile banking and most other methods are credited to your balance instantly. Bank transfers may take up to 1–2 hours. If more than 3 hours have passed, please contact support with your transaction ID.

Minimum and maximum deposit limits vary by payment method. After logging in, the specific limits for each method are displayed in the Wallet section. Minimum deposits are generally kept low so anyone can get started easily.

cxaffiliate does not charge any fees on deposits. However, your payment provider — such as a mobile banking service or bank — may apply their own transaction fees in accordance with their policies.

Withdrawal requests are typically processed within 24 hours. Having your KYC verification completed speeds up the process. Bank transfers may take an additional 1–2 business days depending on the bank.

KYC is generally not required for small withdrawals. However, for amounts above a certain threshold, you may need to submit a photo of your national ID or passport. Completing KYC in advance avoids delays when making larger withdrawals.

Yes, withdrawals are generally processed through the same method used for your deposit. This is an internationally recognized measure to prevent money laundering. If you need to withdraw via a different method, please contact support.

In some cases, a pending withdrawal can be cancelled. If a cancel option appears next to the request in the Wallet section, you can do so there. Once a withdrawal has been processed, it cannot be reversed — contact support immediately if needed.

When you register a new account on cxaffiliate and make your first deposit, the welcome bonus is automatically credited to your account. Visit the Promotions page to see current offers and amounts. Whether a bonus code is required will be stated in each promotion's details.

A wagering requirement is the total amount you must bet before you can withdraw bonus funds. For example, a BDT 100 bonus with a 20x requirement means you need to place BDT 2,000 in wagers before withdrawing. Each bonus has its own requirement — check the Promotions page for full details.

Each bonus has its own expiry period. Wagering requirements must generally be completed within 7 to 30 days. Any unused bonus that expires will be forfeited. You will receive a notification about the expiry date after the bonus is credited.

No. All games on cxaffiliate are powered by RNG (Random Number Generator) technology, meaning every outcome is completely random and independent. No strategy can guarantee a win. Live Casino games are run by real dealers and are equally fair and impartial.

RTP (Return to Player) is the percentage of total wagers a game pays back to players over the long run. For example, a 96% RTP means the game returns an average of BDT 96 for every BDT 100 wagered. This is a long-term average — results in any individual session can vary significantly.

No, there is no separate app to download. cxaffiliate is fully optimized for mobile browsers. You can play all games directly from any smartphone browser — on both Android and iPhone.

If your internet connection drops during a game, the round data is saved on the server. When you reconnect, the game will resume from where it left off. Any result that has already been determined will not change. If you experience an issue, contact support with your game round ID.

Change your password immediately and notify support. cxaffiliate will investigate and take the necessary action. To stay protected in the future, use a strong password and avoid logging in on public devices.

No. cxaffiliate does not sell or share your personal information. Your data is never disclosed to third parties except where required by law. For full details, please read our Privacy Policy page.

Self-exclusion lets you restrict your access to the platform for a set period or permanently. It can be activated through your account settings or by contacting support. While active, you will not be able to play any games or make deposits. For more details, visit the Responsible Gaming page.

The fastest way to reach cxaffiliate support is via live chat — just click the chat icon at the bottom right of the website. You can also contact us by email. Our team is available 24/7 in English.

Have these details ready for a faster resolution:

• Registered mobile number or email
• Description of the issue (when it occurred and what you are seeing)
• Transaction ID (for deposit or withdrawal issues)
• Attach a screenshot if you have one

General questions are usually answered via live chat within a few minutes. Complex issues — such as a missing deposit or a withdrawal delay — are typically resolved within 24–48 hours. Every complaint is assigned a reference number so you can track its progress.